Privacy Policy
Privacy Policy
Chez Jean-Claude Patisserie, Last updated: 23 October 2026
1. Introduction
Chez Jean-Claude Patisserie Pty Ltd (ABN 64 984 675 312) respects your privacy and is committed to protecting personal information collected through our website, www.chezjeanclaudepatisserie.com.au.
This Privacy Policy explains what information we collect, why we collect it, how it may be used and disclosed, and how you can contact us about your personal information.
We aim to handle personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), where applicable.
2. Information We Collect
When you browse our website, contact us or place an online order, we may collect:
– Your name and contact details, including email address and telephone number.
– Billing information and order details.
– Product preferences, special instructions and personalised cake messages.
– Customer account details, where accounts are available.
– Communications you send to us.
– Technical information such as IP addresses, browser types, device information and website activity, where collected through website technologies.
We only seek to collect information reasonably necessary for our business activities.
3. How We Use Your Information
We may use personal information to:
– Process and fulfil online orders.
– Confirm purchases and collection arrangements.
– Respond to enquiries and provide customer support.
– Process refunds and resolve order-related issues.
– Maintain and improve our website and services.
– Protect our website against fraud, misuse and unauthorised access.
– Meet applicable legal, accounting and recordkeeping obligations.
– Send promotional communications where permitted by law.
4. Online Payments and Security
Online payments are processed through our nominated payment service provider.
We use appropriate technical and organisational safeguards designed to protect personal information against unauthorised access, misuse, loss or disclosure.
Payment information is handled in accordance with the security arrangements of the applicable payment service provider.
No online transmission or electronic storage method is completely secure. We encourage customers to take reasonable precautions when using the internet.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to support essential functionality, remember shopping-cart information, improve website performance and understand visitor activity.
Depending on the technologies enabled, some cookies may be used for analytics or marketing purposes.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
We will provide additional information about specific analytics or marketing technologies where applicable.
6. Sharing Information With Third Parties
We may disclose relevant personal information to trusted service providers where reasonably necessary to operate our business, including:
– Payment processing providers.
– Website hosting and maintenance providers.
– IT security and technical support providers.
– Email and communication services.
– Accounting and professional service providers.
We do not sell personal information to third parties.
Where applicable, we take reasonable steps to ensure that external providers handle personal information securely and appropriately.
If personal information is likely to be disclosed to recipients outside Australia, we will describe those arrangements and relevant countries where practicable.
7. Storage and Retention of Information
We take reasonable steps to safeguard personal information held in our website systems and business records.
Access to customer information is limited to authorised individuals who require it for legitimate business purposes.
We retain personal information only for as long as reasonably necessary for business activities, legal obligations and legitimate recordkeeping purposes.
When information is no longer required, we take reasonable steps to securely delete or de-identify it, unless retention is required by law.
8. Accessing and Correcting Your Information
You may contact us to request access to personal information we hold about you or to ask us to correct inaccurate or outdated information.
You may also request deletion of information that is no longer required, subject to applicable legal and business recordkeeping requirements.
We will consider requests in accordance with applicable privacy laws.
9. Marketing Communications
Where we send promotional emails or other marketing communications, we will do so in accordance with applicable Australian laws.
You can unsubscribe from marketing emails using the unsubscribe facility provided or by contacting us directly.
Unsubscribing from promotional communications will not prevent us from sending essential order-related information.
10. Online Safety and Responsible Website Use
Chez Jean-Claude Patisserie is committed to maintaining a safe, secure and respectful online environment.
We seek to minimise foreseeable risks arising from the operation of our website, including the misuse of customer information, unauthorised access and inappropriate use of website features.
Where applicable, we may investigate reports of misuse and take reasonable action to address security concerns or inappropriate content submitted through our website.
Visitors can report concerns about website safety, security or privacy using the contact details below.
We will review our online safety practices as relevant Australian requirements develop.
11. Children’s Privacy
Our website provides bakery products and online ordering services for general customers.
We do not intentionally seek to collect unnecessary personal information from children.
Where we become aware that information concerning a child has been collected inappropriately, we will assess the circumstances and take appropriate steps, including deletion where required.
12. Privacy Enquiries and Complaints
If you have a question, concern or complaint about the handling of your personal information, please contact us using the details below.
We will review complaints and aim to provide a response within 30 days.
If you are dissatisfied with our response, and the matter falls within its jurisdiction, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
13. Updates to This Policy
We may update this Privacy Policy to reflect changes in our business practices, website functionality or applicable legislation.
The latest version will be published on this website, with the date of the most recent update.
14. Contact Details
Chez Jean-Claude Patisserie Pty Ltd
333 Rokeby Road, Subiaco WA 6008
Telephone: (08) 9381 7968
Email: shopping@chezjeanclaudepatisserie.com.au
Website: www.chezjeanclaudepatisserie.com.au